If something goes wrong, we want to hear it
Reach us, escalate in three clear steps, and use the RBI if you are not satisfied. Every complaint is acknowledged and tracked.
Customer care and offices
- Toll-free number
- number
- Customer care email
- Support hours
- days and timings
- number, if any
- Registered office
- address
- Branches
- list or link
Three levels, in this order
Move to the next level if you are not satisfied or do not get a reply within the time shown.
Customer care
- Phone: toll-free number
- Email: support email
- Hours: days and timings
We acknowledge your complaint and aim to resolve it within number of days.
Grievance Redressal Officer
- Name: officer name
- Email: grievance email
- Phone: phone number
- Address: postal address
Write here if Level 1 does not resolve it in the time we state.
Reserve Bank of India
If there is no reply within 30 days, or the reply does not satisfy you, file a complaint on the RBI Complaint Management System at cms.rbi.org.in under the RBI Integrated Ombudsman Scheme. The RBI complaint helpline is 14448.
Digital lending complaints
For complaints about our website, app or digital lending partners, write to our nodal grievance officer for digital lending: name, email and phone.
Write a clear complaint in two minutes
Fill the fields and copy the letter. Nothing is sent from this page; you can paste the text into an email or the RBI complaint portal.
Your letter
Get your complaint resolved faster
Be specific
Give dates, amounts, the loan account number and the names of anyone you spoke to.
Keep proof
Save screenshots, SMS, emails and call times. Attach copies, not originals.
Note the reference
Ask for a complaint reference number and the date by which you will get a reply.